The banking sector is undergoing through a massive transformation. The threat to bank’s relevance is due to changing customer demands, increased regulatory scrutiny and advent of disruptive technologies. In line with their global counterparts, Indian banks are also facing profitability pressures. As traditional banking models are facing pressure, digitization provides the greatest opportunity to reinvent operations. Technology-enabled trends, such as cloud computing, analytics, robotic process automation (RPA), block-chain, the internet of things (IoT) and artificial intelligence will individually as well as collectively drive this transformation process.